Single Fix
€150one-time
One problem, diagnosed and fixed.
- Priority response during business hours
- Diagnosis + fix (up to 2h work)
- Incident summary
- Quote first if it's bigger
Priority SupportWhen it breaks at 4:55 on a Friday
Every business with a website eventually has the bad day: the site is down, the checkout errors, the deploy broke everything, or something looks very wrong and nobody knows why. Priority Support is the number you contact. Senior, hands-on help, clear response targets, calm triage, and a fix — followed by a plain-English explanation of what happened and how to prevent the sequel.
From €150Priority turnaround
Why it works
Built different, on purpose
Clear response targets
Urgent issues are treated as urgent — typically handled within hours during business hours, with the specifics set out in your plan rather than left vague.
Senior engineers answer
Your ticket goes to someone who can actually fix it — no tier-1 script maze.
Any stack
WordPress, Shopify, Next.js, Webflow, legacy PHP mysteries — we've seen it, we've fixed it.
Hack & malware recovery
Isolation, cleanup, hardening and blacklist removal, with a post-incident report.
Post-fix prevention
Every incident ends with 'why it happened and how to prevent it' — not just a closed ticket.
No subscription required
Pay-per-incident available. Though after the second incident, a maintenance plan usually pays for itself.
The process
How we deliver priority support
01
Report
Minute 0Ticket, email or emergency line. Describe symptoms; we'll find the cause.
02
Triage
PrioritizedSeverity assessment and immediate mitigation — stop the bleeding first.
03
Fix
Hours, typicallyRoot-cause repair, tested and deployed, with you updated throughout.
04
Report & prevent
Within 24hPlain-English incident report with prevention recommendations.
Pricing
Pick your starting point
Fixed prices, defined scope, no surprises. Every package can be tailored on the strategy call.
Emergency Rescue
Most popular€450one-time
Site down, hacked or bleeding revenue — jump the queue.
- Priority response target, including weekends
- Immediate mitigation priority
- Hack/malware cleanup included
- Up to 6h engineering
- Full post-incident report
Support Retainer
€350/month
Standing priority access for teams without an engineer.
- Same-business-day response target
- 3h support time / month
- Rollover unused hours (1 month)
- Direct engineer contact
- Discounted overage rates
FAQ
Priority Support, explained
Start here
Tell us about your project
Share the goal and the constraints. You'll get an honest reply with thoughts, a realistic budget and next steps, usually within 1–2 business days.
Free strategy consultation — zero obligation
A written quote after a short scoping conversation
We'll say so if a simpler option or another vendor fits better